Deliver results the first time

Featuring Andy Bounds
  • Break information bottlenecks
  • Ask future-based questions
  • Follow the gold to better results

Raise the customer service crossbar

Featuring Jack Mackey
  • Build consistent customer loyalty
  • What customers aren't telling you
  • The origins of customer expectations

10 Core Competencies

Drives for Results
Builds the Right Team
Influences Others
Understands the Business
Executes Vision

Encourages Excellence
Develops Positive Relationships
Develops Customer Focus
Fosters Innovation
Models Personal Growth

Bullet Proof® Manager
Download Competencies