GROW YOUR BUSINESS WITH
CUSTOMER SERVICE TRAINING
Raising the Customer Service Crossbar
How can we create a similar attitude – and result – in our delivery of customer service? It begins with a good coach – like Jack Mackey.
Jack Mackey is an executive with one of the world’s top consumer research companies. His insights on customer service, recovery and loyalty are based on personal experience and data from over 100 million customer transactions.
- Define customer satisfaction in your business.
- Examine factors that create customer loyalty.
- Identify ways to enhance your customers’ experiences.