Practical Leadership

7 Steps to Effective Problem Solving

Effective problem solving is one of the key attributes that separate great leaders from average ones. Being a successful leader doesn’t mean that you don’t have any problems. Rather, it means that you know how to solve problems effectively as they arise. If you never had to deal with any problems, chances are pretty high… read more

Diffusing Dissatisfied Customers

Your business can rise or fall on your ability to manage dissatisfied customers. News of bad customer service reaches more than twice as many ears as praise for a good customer service experience. When working with dissatisfied customer situations, a great place to start is by being honest with ourselves. As much as we may… read more

Don’t Let Negative Triggers Derail Your EQ Development

Learn how to manage your triggers to effectively respond to emotional situations. Leaders who understand how to manage their emotions in the workplace have greater influence and create higher performing teams. Your level of EQ is not an intrinsic characteristic, rather it can be developed over time with understanding, practice and reflection. Negative triggers can… read more

The Three Power Rules of Prototyping

Innovation does not drive prototyping. Prototyping drives innovation. When you create an innovation culture within your organization, your team will become inspired to apply creative solutions to everyday business issues. Prototyping is an integral part of inspiring innovation in your organization. Once ideas are brought to the table, discussed, and refined by the team, the… read more

How To Stimulate Innovation In Your Organization

Innovation = Stimulus x Prototyping x Self Confidence ÷ Arbitrary Rules Do you want to know the one big secret to stimulating innovation in your team? It’s simple, let people try out their ideas. Not just create them, but actually try them out. You see, employees need a balance of simulation, prototyping, and self-confidence in order… read more

3 Barriers That Are Killing Your Organization’s Ability to Innovate

Remove these three barriers to help provide your employees the opportunity to innovate company practices. Though we often find it more comfortable to resist change and continue doing things “the way we’ve always done it,” we all know that innovation is key to a company’s success. Some organizations excel at inspiring innovation while others lag behind.… read more

What Makes Team Communication Different From Group Communication?

How the principles of team communication work in your organization can have a great impact on your team’s ability to produce results. There are some very key differences between a team and a work group. One of the simplest differences to spot are in how people communicate with each other. A truly successful team will… read more

4 Keys to a Successful Team Member

In successful teams, each team member will exhibit these four traits. When we talk about the best ways to produce real company success, what is one of the first key components that come to your mind? Your team, right? Perhaps your team looks more like a group of employees than a team (more on that… read more

5 Keys to Making Teamwork Work

Teamwork requires the right mixture of production, cooperation, and celebration to really work. Now that you have a blueprint for team success, how are you going to work with your team to make sure it all works in practice? It’s a fairly simple thing to design your blueprint: write your vision, mission, values, goals, and… read more