Leadership Training

How to Get Buy-In and Create Consensus

Picture yourself as a manager in an organization. Your department is set to undergo a large restructure which will not only change the individuals on your team, but also the scope of work and responsibility. Your Director mentioned the restructure a few months ago and today informed you of their strategy that they are now… read more

How to be an Innovative Thinker

The only thing constant is change. In today’s fast-paced world, it is essential to be one step ahead of the competition to remain relevant and in the game.  According to McKinsey, 80% of executives think their current business models are at risk to be disrupted in the near future.  How do you overcome disruption? Innovation.… read more

The 3 Secrets to Leadership Vision Success

Apply these 3 skills to define and execute your leadership vision. Executing leadership vision may be among the toughest core competencies for leaders to develop. To successfully execute your leadership vision, you must be able to define the vision, strategy, and tactical plan for your organization, and then effectively communicate it to your team in… read more

How To Make Innovation Strategies Work For You

Innovation strategies provide a framework and focus to your innovations—if you know how to use them. There is a lot of information out there about how to inspire an innovation culture on your team. Much of that information provides innovation best practices that have worked well for other companies, such as hosting hack-a-thons, decentralizing R&D,… read more

What You Will Learn In Negotiation Skills Training

Negotiation skills training helps you and your team create greater value for your organization. Leaders and managers often think that negotiation skills training is only important for sales teams and power negotiators in the organization. The reality is that no matter where in the organization you are, you are negotiating on a daily basis in order… read more

The 5 Disciplines Negotiation Model To Mastering Negotiation Skills

Following a negotiation model in every negotiation situation will help you become a more successful negotiator. Many things in life are made easier by using a model. Models allow you to complete a task with consistent results each time, like using a recipe. Crestcom’s 5 Disciplines Negotiation Model was designed by negotiation and training experts,… read more

How Can Award-Winning Leadership Training Help You?

Crestcom’s award-winning leadership training program makes a measurable, bottom-line impact on organizations around the world. Crestcom’s Bullet Proof® Manager management training program was recently recognized by two industry-leading awards for the impact it has on clients around the globe. Training Industry Top 20 Leadership Development Watch List Along with publications, webinars, conferences, a supplier directory,… read more

5 Customer Service Skills That Make A Real Difference To Customers

Focus on these customer service skills if you want to improve customer experience. Great customer experience is key to improving retention, and great customer retention directly impacts your bottom line. Whether you are a customer service agent yourself or the leader of a company, these five customer service skills will help you improve professionally while… read more