Podcast

The Leadership Habit Podcast Ep. 6: Customer Service and The Convenience Revolution with Shep Hyken

  In this episode, Jenn DeWall talks to Customer Service expert and Chief Amazement Officer, Shep Hyken. Shep is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep is also a Crestcom Faculty Member… read more

The Leadership Habit Podcast Ep. 5: Innovative Thinking in Leadership with Ron Crossland

  In this Episode, Jenn DeWall talks to leadership expert Ron Crossland about the role of Innovative Thinking in Leadership. Ron has over 30 years of experience in the field doing both original and secondary research and has helped develop better leaders, create more innovation, forge better internal and external relationships and inspire greater performance… read more

The Leadership Habit Podcast Ep. 4: Shift Your Brilliance with Simon T. Bailey

In this episode, Jenn DeWall talks to Simon T. Bailey, Crestcom faculty member, author and Breakthrough Strategist.  Simon is one of America’s top 10 most-booked speakers on change, leadership, and customer experience. He’s shared his wisdom on cultural transformation, personal and professional leadership development, relationship building, and creating platinum service opportunities across six continents. Join us… read more

The Leadership Habit Podcast Episode 3: Change Management with L. Bonita Patterson

In this episode of The Leadership Habit, we will be focusing on the topic of Change Management. We interviewed L. Bonita Patterson, the founder, and CEO of a company called Polaris Consulting. Bonita specializes in people optimization and organizational change. She joins us today to share her knowledge and experience on the topic of change… read more

The Leadership Habit Podcast- Episode 2 – Trends in Talent Management with Kathleen Quinn Votaw

In Episode 2 of our podcast, our host, Jenn DeWall speaks with talent management expert Kathleen Quinn Votaw. She is the president and founder of Talentrust. Talentrust is revolutionizing how companies find, keep and grow great people. After nearly two decades of earning accolades in the staffing industry, Kathleen determined that traditional models don’t always… read more

The Leadership Habit Podcast – Episode 1: Introduction to Tammy Berberick, CEO of Crestcom International

On our premiere episode of The Leadership Habit, Leadership Development Strategist, Jenn DeWall, talks to the CEO who authored the book The Leadership Habit, Tammy Berberick. Tammy tells us about the exciting mission of Crestcom International to develop stronger, more ethical leaders all around the world. She talks about common challenges facing CEOs today, and how they… read more