The workplace today is more generationally diverse than what it has been in the past. People are living longer and retiring later, while new generations are joining the workforce. Currently, there are 5 generations in the workforce, the Traditionalists born before 1946, Baby Boomers born between 1946-1964, Generation X born between 1965-1980, Millennials born between… read more
Creating a Succession Plan Every organization, no matter the size, needs a succession plan. What is succession planning? Succession planning is a process to ensure business continuity in key roles in the case an employee quits, is fired, retires, or suffers any unfortunate circumstance. It is a talent pipeline strategy that is focused… read more
Taken from Amazon.com: In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result… read more
Leadership Qualities – Fundamental steps to improve anyone’s listening skills: Hearing someone talk does not mean you are listening. Like many other leadership qualities, effective listening is a learned skill. Listening requires patience and understanding. On some occasions, listening may also entail empathy. You should always have the intention to have a better… read more
Storytelling has been a business buzzword for the past few years for good reason. First, stories are a great way to connect employees to the organizational mission and to each other. Second, stories are a great way for customers to connect with your brand and want to do business with you. Let’s consider two approaches.… read more
No matter your role in the organization you are responsible for Customer Service. Why? Because customer service is not only about serving external customers, it is about serving internal customers, employees. What is felt by an external customer is a reflection of what is happening inside of the organization with internal customers. If your employees… read more
Crestcom announces four new leadership development modules in 2019 bridging the current skills gap between what companies need and what employees can offer. As 2018 ends, a recent Bloomberg Next study was found showing what skills are lacking from their employees and new hires. Unsurprisingly, many of these skills are “soft skills” that prove to… read more
Crestcom to present at 2019 ATD International Conference. Crestcom’s Ram Ramesh will present at the 2019 ATD International Conference. Ram Ramesh, of Crestcom International and President of Caribbean Centre for Leadership Development, will present at the upcoming 2019 ATD International Conference, “How to Inspire Innovation in Your Teams”. Ramesh has saved his clients approximately 4.3million… read more
Bad Homburg, Hesse, Germany-More than 200 guests gathered at the Old Goods Station in Bad Homburg to celebrate the 10th anniversary of Crestcom Germany. Invited to attend were customers, friends and international guests of honor. Guests experienced an interactive training event with top-class speakers and much more. The event also featured clients who received… read more
Taken from Amazon.com: Imagine a world where almost everyone wakes up inspired to go to work, feels trusted and valued during the day, then returns home feeling fulfilled. This is not a crazy, idealized notion. Today, in many successful organizations, great leaders create environments in which people naturally work together to do remarkable things. In… read more
