management skills

The Leadership Habit Podcast Ep. 4: Shift Your Brilliance with Simon T. Bailey

In this episode, Jenn DeWall talks to Simon T. Bailey, Crestcom faculty member, author and Breakthrough Strategist.  Simon is one of America’s top 10 most-booked speakers on change, leadership, and customer experience. He’s shared his wisdom on cultural transformation, personal and professional leadership development, relationship building, and creating platinum service opportunities across six continents. Join us… read more

How to Succeed in Change Management

In today’s world, change management is an essential part of business. Globalization and advancements in technology have created a fast-paced, “eat or be eaten” business environment where change is required to survive. In the words of Peter Drucker, “The greatest danger in times of turbulence – it is to act with yesterday’s logic.” Think about… read more

The Complete Leadership Skills List to Become a Better Manager

A comprehensive leadership skills list that will help you understand key leadership skills needed to drive value and assess areas for improvement. 1. Accountability Leaders establish clear responsibilities and processes for monitoring, communicating progress, and measuring results for tasks, projects, and initiatives. Without accountability for one’s own responsibilities, as well as the ability to hold… read more

7 Steps to Effective Problem Solving

Effective problem solving is one of the key attributes that separate great leaders from average ones. Being a successful leader doesn’t mean that you don’t have any problems. Rather, it means that you know how to solve problems effectively as they arise. If you never had to deal with any problems, chances are pretty high… read more

Get Proactive With Predictable Problems to Improve Customer Service

Create a Plan for Your Predictable Customer Service Issues. There are a variety of reasons why customer service issues spring up. Some of these issues are predictable, while others are not. By focusing on creating a plan for the predictable problems, your staff can become better equipped to improve customer satisfaction issues when they arise. One… read more