leadership training

Problem Solving for Good

Why do so many leaders miss the first step in problem solving? I have read (and written) so many articles on effective problem solving. Each one provides it’s own variation of an “X Step” process to effectively solving problems. Everyone, at this point, knows that we need to first take the time to collect and… read more

7 Steps to Effective Problem Solving

Effective problem solving is one of the key attributes that separate great leaders from average ones. Being a successful leader doesn’t mean that you don’t have any problems. Rather, it means that you know how to solve problems effectively as they arise. If you never had to deal with any problems, chances are pretty high… read more

Customer Service Solutions for Unpredictable Problems

Solutions for fixing unpredictable customer service problems are not complex! As we began to discuss last week, there are a variety of reasons why customer service issues spring up. Some of these issues are predictable, while others are not. Last week we talked about getting proactive in dealing with your predictable customer service problems. This… read more

How To Position Yourself As An Extraordinary Leader

Leadership – particularly extraordinary leadership – is a mindset. Think about the truly respected, influential leaders that you look up to. They didn’t become exceptional simply by being promoted to a leadership position. They are recognized as extraordinary leaders because they have a presence, a mindset, a brand that they’ve positioned themselves in, either intentionally… read more

3 Things That Extraordinary Leaders Know to be True

Learn the truths that extraordinary leaders understand in order to become one yourself. Being (and becoming) an extraordinary leader has a lot to do with learned skills, experience, and competence. But it also has a lot to do with mindset and understanding that there are certain truths to business and leadership. The Difference Between Education and… read more

Competence is at the Root of Becoming an Extraordinary Leader

Soft skills are important, but competence is the core of becoming an extraordinary leader. Warren Buffet said, “Look for three things in a person – intelligence, energy, and integrity. If they don’t have the last one, don’t even both with the first two.” Read any leadership book, blog, or editorial and you will find a… read more

Taking the Heat is the Leader’s Responsibility in Change Management

Change management requires taking the heat for your team’s heroic efforts. They say that the only constant in life is change. Businesses need to be flexible in order to adapt to the often shifting environment we live in today. But change doesn’t always come easily. There are many stakeholders with different views and ideas that… read more

How to Fail at being a Forward-Thinking Leader

Are you truly being a forward-thinking leader, or do you simply think you are one? Research has shown that one of the key leadership traits that leaders need is to be a forward-thinking leader. The disturbing finding is that many people chronically fail at being a forward-thinking leader in two fundamental ways.   Forward-Thinking Leader… read more

Leadership Development Training Does Not Have to be a Waste

Are leadership development training programs worth the investment? I recently read a blog on Inc., 3 Reasons Leadership Training is a Huge Waste, and while I can’t agree with what the title seems to imply, I do agree with many of the article’s insights. I know for a fact that the right leadership development training… read more