leadership development

The Leadership Habit Podcast Ep. 4: Shift Your Brilliance with Simon T. Bailey

In this episode, Jenn DeWall talks to Simon T. Bailey, Crestcom faculty member, author and Breakthrough Strategist.  Simon is one of America’s top 10 most-booked speakers on change, leadership, and customer experience. He’s shared his wisdom on cultural transformation, personal and professional leadership development, relationship building, and creating platinum service opportunities across six continents. Join us… read more

Book Review: Return on Courage

Taken from Amazon: Unlock Courage What do an astronaut, a Navy SEAL, the co-founder of Method, the former VP of communications at Apple, and the president of Domino’s all have in common? Ryan Berman spent three years shadowing the most courageous people and leaders on the planet to find out what they have done to… read more

The Leadership Habit Podcast – Episode 1: Introduction to Tammy Berberick, CEO of Crestcom International

On our premiere episode of The Leadership Habit, Leadership Development Strategist, Jenn DeWall, talks to the CEO who authored the book The Leadership Habit, Tammy Berberick. Tammy tells us about the exciting mission of Crestcom International to develop stronger, more ethical leaders all around the world. She talks about common challenges facing CEOs today, and how they… read more

7 Negotiation Tactics To Closing Bigger, Better Deals

Use these negotiation tactics to successfully close deals while creating greater value and building the business relationship. You will find many lists of negotiation tactics, some of which you will recognize in this list. We train leaders and managers to develop those negotiation skills that will not only help them successfully close bigger, better deals… read more

5 Customer Service Skills That Make A Real Difference To Customers

Focus on these customer service skills if you want to improve customer experience. Great customer experience is key to improving retention, and great customer retention directly impacts your bottom line. Whether you are a customer service agent yourself or the leader of a company, these five customer service skills will help you improve professionally while… read more

6 Tips for Improving CX from Top Customer Service Experts

Top Customer Service Experts Provide Advice For Improving Customer Service in 2017 I have been reading about customer service a lot lately because I know that great customer experience and retention is a key element to growing the business in 2017 (and beyond). As I am focused on how to improve customer service, I wanted… read more

How Change Management Training Helped This Skeptic

Skeptical that she needed more management training, Kyria discovered the value of change management training to improve relationships and communication with her team and colleagues. Shortly after Kyria Ali started working for Nagico Insurances as the Chief Risk Officer, she realized that she was going to have to use her change management skills as a… read more

The Number 1 Killer of Focus in the Workplace

We all know that focus in the workplace is key to high performance. So why do we have such a hard time doing it? Focus in the workplace is more powerful than brains or brawn or technology for achieving greater productivity and results. So, what keeps us from being able to focus? The number one… read more

6 Fundamentals of Focus

Multitasking is out. Focus is in. Do you understand what focus in your organization and on your team means? Make sure you are able to continue to engage a highly productive team by applying these six fundamentals of focus. 1. Everyone is focused Everyone is focused on something. The problem is: are they focused on… read more