leadership development

7 Negotiation Tactics To Closing Bigger, Better Deals

Use these negotiation tactics to successfully close deals while creating greater value and building the business relationship. You will find many lists of negotiation tactics, some of which you will recognize in this list. We train leaders and managers to develop those negotiation skills that will not only help them successfully close bigger, better deals… read more

5 Customer Service Skills That Make A Real Difference To Customers

Focus on these customer service skills if you want to improve customer experience. Great customer experience is key to improving retention, and great customer retention directly impacts your bottom line. Whether you are a customer service agent yourself or the leader of a company, these five customer service skills will help you improve professionally while… read more

6 Tips for Improving CX from Top Customer Service Experts

Top Customer Service Experts Provide Advice For Improving Customer Service in 2017 I have been reading about customer service a lot lately because I know that great customer experience and retention is a key element to growing the business in 2017 (and beyond). As I am focused on how to improve customer service, I wanted… read more

How Change Management Training Helped This Skeptic

Skeptical that she needed more management training, Kyria discovered the value of change management training to improve relationships and communication with her team and colleagues. Shortly after Kyria Ali started working for Nagico Insurances as the Chief Risk Officer, she realized that she was going to have to use her change management skills as a… read more

The Number 1 Killer of Focus in the Workplace

We all know that focus in the workplace is key to high performance. So why do we have such a hard time doing it? Focus in the workplace is more powerful than brains or brawn or technology for achieving greater productivity and results. So, what keeps us from being able to focus? The number one… read more

6 Fundamentals of Focus

Multitasking is out. Focus is in. Do you understand what focus in your organization and on your team means? Make sure you are able to continue to engage a highly productive team by applying these six fundamentals of focus. 1. Everyone is focused Everyone is focused on something. The problem is: are they focused on… read more

Business Acumen At All Levels Is Key To Growing Your Business

Develop your team’s business acumen at every level of your organization to improve engagement, increase productivity, and grow your business. Everyone is aware that business acumen is important to growing business—and furthering your career. What managers and leaders often overlook is the importance of developing business acumen in employees at every level of the organization.… read more

Multicultural Leadership Defined By Leadership Development Experts

Crestcom International asks 13 leadership development experts to define multicultural leadership. Tweet this: Multicultural leadership is a skill that is becoming ever more important as globalization shrinks the world and the workplace becomes increasingly diverse. We surveyed several leadership development experts from around the world to discover their insights into what multicultural leadership means to… read more

Business Acumen: 3 Steps to Creating Value and Business Profitability

Business acumen is a critical leadership skills gap that many leaders are finding difficult to develop. We’re seeing businesses scale up faster than ever before in history. It took a little over 200 years for the first billion bicycles to be sold in the world. It took about 120 years for the first billion cars… read more