employee experience

Book Review – The Customer Service Revolution

Taken from Amazon.com: In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result… read more

Building Better Customer Service

No matter your role in the organization you are responsible for Customer Service. Why? Because customer service is not only about serving external customers, it is about serving internal customers, employees. What is felt by an external customer is a reflection of what is happening inside of the organization with internal customers. If your employees… read more