customer satisfaction

6 Tips for Improving CX from Top Customer Service Experts

Top Customer Service Experts Provide Advice For Improving Customer Service in 2017 I have been reading about customer service a lot lately because I know that great customer experience and retention is a key element to growing the business in 2017 (and beyond). As I am focused on how to improve customer service, I wanted… read more

Why Your Customer Retention Plan Must Include Employee Satisfaction

A customer retention plan that ignores your employee satisfaction rating is doomed to fail. Your business relies on great customer satisfaction to grow. Highly satisfied customers stay longer, buy more, and refer you to their networks. This improves your customer lifetime value and reduces your cost of acquisition, which increases your customer ROI by lower… read more

How to Improve Customer Service in 2017 (and Beyond)

Grow Your Business in 2017 by Improving Customer Satisfaction with Great Customer Service. Great customer service is the key to ongoing business success. Though you have created a great product or service that your target market needs and/or loves, if you cannot provide the customer service they expect, they will defect to a competitor or… read more