customer lifetime value Archives - CrestcomLeadership.com

How to Improve Customer Service in 2017 (and Beyond)

By:: Katie Fritchen

Posted on:: December 29, 2016

Categories:: Customer Service, Leadership Training

Tags:: customer experience, customer lifetime value, customer satisfaction, customer service, customer service training

Grow Your Business in 2017 by Improving Customer Satisfaction with Great Customer Service. Great customer service is the key to ongoing business success. Though you have created a great product or service that your target market needs and/or loves, if you cannot provide the customer service they expect, they will defect to a competitor or… read more

Customer Service Solutions for Unpredictable Problems

By:: Katie Fritchen

Posted on:: August 25, 2016

Categories:: Customer Service, Leadership Training

Tags:: bullet proof manager, customer experience, customer lifetime value, customer loyalty, customer service, leadership development, leadership training, management development, management training

Solutions for fixing unpredictable customer service problems are not complex! As we began to discuss last week, there are a variety of reasons why customer service issues spring up. Some of these issues are predictable, while others are not. Last week we talked about getting proactive in dealing with your predictable customer service problems. This… read more