bullet proof manager

Customer Service Solutions for Unpredictable Problems

Solutions for fixing unpredictable customer service problems are not complex! As we began to discuss last week, there are a variety of reasons why customer service issues spring up. Some of these issues are predictable, while others are not. Last week we talked about getting proactive in dealing with your predictable customer service problems. This… read more

Get Proactive With Predictable Problems to Improve Customer Service

Create a Plan for Your Predictable Customer Service Issues. There are a variety of reasons why customer service issues spring up. Some of these issues are predictable, while others are not. By focusing on creating a plan for the predictable problems, your staff can become better equipped to improve customer satisfaction issues when they arise. One… read more

Building Relationships in the New Year

Resolve to invest in building relationships to attain your personal and professional goals in 2016. Mark your calendar now to remind yourself at specific times in the year to contact and reconnect with key people. Staying in regular contact is the least expensive way to building relationships, and to opening doors to new ones. Learn… read more

Leadership Development Training Does Not Have to be a Waste

Are leadership development training programs worth the investment? I recently read a blog on Inc., 3 Reasons Leadership Training is a Huge Waste, and while I can’t agree with what the title seems to imply, I do agree with many of the article’s insights. I know for a fact that the right leadership development training… read more