2019

How to be an Effective Story Teller

Storytelling has been a business buzzword for the past few years for good reason. First, stories are a great way to connect employees to the organizational mission and to each other. Second, stories are a great way for customers to connect with your brand and want to do business with you. Let’s consider two approaches.… read more

Building Better Customer Service

No matter your role in the organization you are responsible for Customer Service. Why? Because customer service is not only about serving external customers, it is about serving internal customers, employees. What is felt by an external customer is a reflection of what is happening inside of the organization with internal customers. If your employees… read more

Crestcom’s New Leadership Development Training Modules In 2019

Crestcom announces four new leadership development modules in 2019 bridging the current skills gap between what companies need and what employees can offer. As 2018 ends, a recent Bloomberg Next study was found showing what skills are lacking from their employees and new hires. Unsurprisingly, many of these skills are “soft skills” that prove to… read more