Practical Leadership

7 Negotiation Tactics To Closing Bigger, Better Deals

Use these negotiation tactics to successfully close deals while creating greater value and building the business relationship. You will find many lists of negotiation tactics, some of which you will recognize in this list. We train leaders and managers to develop those negotiation skills that will not only help them successfully close bigger, better deals… read more

5 Reasons To Start A Multigenerational Mentoring Program

Reduce conflict, engage employees, and improve customer experience with a multigenerational mentoring program. If you are managing a team in today’s workplace, chances are that you are managing multiple generations—often, up to 4! Multigenerational management has become a hot topic in recent months as the workplace undergoes an important demographic shift. More employees are working… read more

6 Tips for Improving CX from Top Customer Service Experts

Top Customer Service Experts Provide Advice For Improving Customer Service in 2017 I have been reading about customer service a lot lately because I know that great customer experience and retention is a key element to growing the business in 2017 (and beyond). As I am focused on how to improve customer service, I wanted… read more

Why Your Customer Retention Plan Must Include Employee Satisfaction

A customer retention plan that ignores your employee satisfaction rating is doomed to fail. Your business relies on great customer satisfaction to grow. Highly satisfied customers stay longer, buy more, and refer you to their networks. This improves your customer lifetime value and reduces your cost of acquisition, which increases your customer ROI by lower… read more

The Number 1 Killer of Focus in the Workplace

We all know that focus in the workplace is key to high performance. So why do we have such a hard time doing it? Focus in the workplace is more powerful than brains or brawn or technology for achieving greater productivity and results. So, what keeps us from being able to focus? The number one… read more

6 Fundamentals of Focus

Multitasking is out. Focus is in. Do you understand what focus in your organization and on your team means? Make sure you are able to continue to engage a highly productive team by applying these six fundamentals of focus. 1. Everyone is focused Everyone is focused on something. The problem is: are they focused on… read more

Business Acumen At All Levels Is Key To Growing Your Business

Develop your team’s business acumen at every level of your organization to improve engagement, increase productivity, and grow your business. Everyone is aware that business acumen is important to growing business—and furthering your career. What managers and leaders often overlook is the importance of developing business acumen in employees at every level of the organization.… read more

Business Acumen: 3 Steps to Creating Value and Business Profitability

Business acumen is a critical leadership skills gap that many leaders are finding difficult to develop. We’re seeing businesses scale up faster than ever before in history. It took a little over 200 years for the first billion bicycles to be sold in the world. It took about 120 years for the first billion cars… read more

Problem Solving for Good

Why do so many leaders miss the first step in problem solving? I have read (and written) so many articles on effective problem solving. Each one provides it’s own variation of an “X Step” process to effectively solving problems. Everyone, at this point, knows that we need to first take the time to collect and… read more