Practical Leadership

3 Leadership Skills That Encourage A Culture Of Excellence

Encourage a culture of excellence in your organization through empowered delegation, coaching, and rewarding. Leonardo da Vinci began his journey to becoming a master painter as an apprentice. In the workshop of the Italian master artist, Andrea del Verrocchio, Da Vinci learned a range of technical skills that many today would not consider part of… read more

How To Develop Negotiation Skills That Get Results

Look beyond negotiation training and theory to develop negotiation skills. In your position, you likely face negotiation situations every day. Developing negotiation skills is critical for leaders and managers worldwide. Negotiation skills training will help you get part of the way there, but you need to look beyond simply learning negotiation tactics to develop the… read more

What You Will Learn In Negotiation Skills Training

Negotiation skills training helps you and your team create greater value for your organization. Leaders and managers often think that negotiation skills training is only important for sales teams and power negotiators in the organization. The reality is that no matter where in the organization you are, you are negotiating on a daily basis in order… read more

3 Negotiation Skills That Will Make You Love Negotiating

Developing these three essential negotiation skills will give you the confidence to successfully negotiate any agreement. There are many articles, blogs, and books about negotiation skills, strategies, tactics, tips, etc. It can be a little overwhelming! We all know that body language, professional communication, and people skills are important. But many negotiators—even the really good… read more

The 5 Disciplines Negotiation Model To Mastering Negotiation Skills

Following a negotiation model in every negotiation situation will help you become a more successful negotiator. Many things in life are made easier by using a model. Models allow you to complete a task with consistent results each time, like using a recipe. Crestcom’s 5 Disciplines Negotiation Model was designed by negotiation and training experts,… read more

7 Negotiation Tactics To Closing Bigger, Better Deals

Use these negotiation tactics to successfully close deals while creating greater value and building the business relationship. You will find many lists of negotiation tactics, some of which you will recognize in this list. We train leaders and managers to develop those negotiation skills that will not only help them successfully close bigger, better deals… read more

5 Reasons To Start A Multigenerational Mentoring Program

Reduce conflict, engage employees, and improve customer experience with a multigenerational mentoring program. If you are managing a team in today’s workplace, chances are that you are managing multiple generations—often, up to 4! Multigenerational management has become a hot topic in recent months as the workplace undergoes an important demographic shift. More employees are working… read more

6 Tips for Improving CX from Top Customer Service Experts

Top Customer Service Experts Provide Advice For Improving Customer Service in 2017 I have been reading about customer service a lot lately because I know that great customer experience and retention is a key element to growing the business in 2017 (and beyond). As I am focused on how to improve customer service, I wanted… read more

Why Your Customer Retention Plan Must Include Employee Satisfaction

A customer retention plan that ignores your employee satisfaction rating is doomed to fail. Your business relies on great customer satisfaction to grow. Highly satisfied customers stay longer, buy more, and refer you to their networks. This improves your customer lifetime value and reduces your cost of acquisition, which increases your customer ROI by lower… read more

The Number 1 Killer of Focus in the Workplace

We all know that focus in the workplace is key to high performance. So why do we have such a hard time doing it? Focus in the workplace is more powerful than brains or brawn or technology for achieving greater productivity and results. So, what keeps us from being able to focus? The number one… read more