Focus on these customer service skills if you want to improve customer experience. Great customer experience is key to improving retention, and great customer retention directly impacts your bottom line. Whether you are a customer service agent yourself or the leader of a company, these five customer service skills will help you improve professionally while… read more
Grow Your Business in 2017 by Improving Customer Satisfaction with Great Customer Service. Great customer service is the key to ongoing business success. Though you have created a great product or service that your target market needs and/or loves, if you cannot provide the customer service they expect, they will defect to a competitor or… read more
We get it, budget planning can be painful!… read more
A comprehensive leadership skills list that will help you understand key leadership skills needed to drive value and assess areas for improvement. 1. Accountability Leaders establish clear responsibilities and processes for monitoring, communicating progress, and measuring results for tasks, projects, and initiatives. Without accountability for one’s own responsibilities, as well as the ability to hold… read more
Leadership strategies that influence, engage and encourage excellent performance. Talking about leadership strategies can quickly become a bit ambiguous. It is difficult to say exactly how each strategy will have a direct effect on your bottom line. The important thing to keep in mind is that the role of the leader is to influence, engage,… read more
Solutions for fixing unpredictable customer service problems are not complex! As we began to discuss last week, there are a variety of reasons why customer service issues spring up. Some of these issues are predictable, while others are not. Last week we talked about getting proactive in dealing with your predictable customer service problems. This… read more
Create a Plan for Your Predictable Customer Service Issues. There are a variety of reasons why customer service issues spring up. Some of these issues are predictable, while others are not. By focusing on creating a plan for the predictable problems, your staff can become better equipped to improve customer satisfaction issues when they arise. One… read more
“If passion drives you, let reason hold the reins.” -Benjamin Franklin If you had a gallon of gasoline but no car, it would slow you down because you’d have no way to use it. You’d be encumbered with the additional weight of that gasoline. I like to think that passion without a process is like… read more
“In all my research, the greatest leaders looked inward and were able to tell a good story with authenticity and passion.” – Deepak Chopra How do you define passion? It’s not something that can be touched, or held, or consumed. Passion must be felt. From the very core of your being, when you are passionate… read more
Improving performance isn’t just about bottom-line results. It’s also about improving how we perform as individuals and as a team every day. I think it’s safe to say that, as leaders and managers, our main goal is always to improve our performance. We need to improve the performance of our teams in order to improve… read more
