Leadership Training

What You Will Learn In Negotiation Skills Training

Negotiation skills training helps you and your team create greater value for your organization. Leaders and managers often think that negotiation skills training is only important for sales teams and power negotiators in the organization. The reality is that no matter where in the organization you are, you are negotiating on a daily basis in order… read more

The 5 Disciplines Negotiation Model To Mastering Negotiation Skills

Following a negotiation model in every negotiation situation will help you become a more successful negotiator. Many things in life are made easier by using a model. Models allow you to complete a task with consistent results each time, like using a recipe. Crestcom’s 5 Disciplines Negotiation Model was designed by negotiation and training experts,… read more

How Can Award-Winning Leadership Training Help You?

Crestcom’s award-winning leadership training program makes a measurable, bottom-line impact on organizations around the world. Crestcom’s Bullet Proof® Manager management training program was recently recognized by two industry-leading awards for the impact it has on clients around the globe. Training Industry Top 20 Leadership Development Watch List Along with publications, webinars, conferences, a supplier directory,… read more

5 Customer Service Skills That Make A Real Difference To Customers

Focus on these customer service skills if you want to improve customer experience. Great customer experience is key to improving retention, and great customer retention directly impacts your bottom line. Whether you are a customer service agent yourself or the leader of a company, these five customer service skills will help you improve professionally while… read more

How to Improve Customer Service in 2017 (and Beyond)

Grow Your Business in 2017 by Improving Customer Satisfaction with Great Customer Service. Great customer service is the key to ongoing business success. Though you have created a great product or service that your target market needs and/or loves, if you cannot provide the customer service they expect, they will defect to a competitor or… read more

The Complete Leadership Skills List to Become a Better Manager

A comprehensive leadership skills list that will help you understand key leadership skills needed to drive value and assess areas for improvement. 1. Accountability Leaders establish clear responsibilities and processes for monitoring, communicating progress, and measuring results for tasks, projects, and initiatives. Without accountability for one’s own responsibilities, as well as the ability to hold… read more

5 Leadership Strategies Proven To Improve Performance on Your Team

Leadership strategies that influence, engage and encourage excellent performance. Talking about leadership strategies can quickly become a bit ambiguous. It is difficult to say exactly how each strategy will have a direct effect on your bottom line. The important thing to keep in mind is that the role of the leader is to influence, engage,… read more

Customer Service Solutions for Unpredictable Problems

Solutions for fixing unpredictable customer service problems are not complex! As we began to discuss last week, there are a variety of reasons why customer service issues spring up. Some of these issues are predictable, while others are not. Last week we talked about getting proactive in dealing with your predictable customer service problems. This… read more

Get Proactive With Predictable Problems to Improve Customer Service

Create a Plan for Your Predictable Customer Service Issues. There are a variety of reasons why customer service issues spring up. Some of these issues are predictable, while others are not. By focusing on creating a plan for the predictable problems, your staff can become better equipped to improve customer satisfaction issues when they arise. One… read more