Leader’s Mindset

The Leader’s Mindset

Your life and career are as good as your mindset. If you believe the world is against you and nothing can go your way, that mindset will bleed into everything that you do. Similarly, if you believe that you are a great leader that makes things happen, that will also be seen in everything that… read more

Book Review – The Customer Service Revolution

Taken from Amazon.com: In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result… read more

Better Leadership Qualities – Understand the Power of Listening

  Leadership Qualities – Fundamental steps to improve anyone’s listening skills:   Hearing someone talk does not mean you are listening. Like many other leadership qualities, effective listening is a learned skill. Listening requires patience and understanding. On some occasions, listening may also entail empathy.  You should always have the intention to have a better… read more

How to be an Effective Story Teller

Storytelling has been a business buzzword for the past few years for good reason. First, stories are a great way to connect employees to the organizational mission and to each other. Second, stories are a great way for customers to connect with your brand and want to do business with you. Let’s consider two approaches.… read more

Building Better Customer Service

No matter your role in the organization you are responsible for Customer Service. Why? Because customer service is not only about serving external customers, it is about serving internal customers, employees. What is felt by an external customer is a reflection of what is happening inside of the organization with internal customers. If your employees… read more

How to Manage Conflict

“For good ideas and true innovation, you need human interaction, conflict, argument, and debate.” Margaret Heffernan Conflict is an inevitable part of growth. To manage conflict appropriately, you need to adopt a mindset that conflict is natural and productive. If you don’t adjust your mindset and view conflict as healthy and necessary, you can stifle… read more

Article Review – The Time Chunking Method: A 10-Step Action Plan For Increasing Your Productivity

Taken from Amazon.com: Are you struggling to manage your time efficiently? Do you have the feeling you could be much more productive if only you used the right workflow strategy during your day? Enter the Time Chunking Method. It’s one of the most popular time management strategies used today. Students, corporate managers, small business owners… read more

Article Review – Simply Said: Communicating Better at Work and Beyond

Taken from Amazon.com: Master the art of communication to improve outcomes in any scenario. Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn’t gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? Do people buy into your ideas? It all… read more