Has someone ever taken the credit for your ideas or threw you under the bus to leadership? Have you ever had a colleague that sucks up to upper management and is totally rude to you? Chances are, this person in these experiences is what we would simply call the office jerk. While we may think… read more
Taken from Amazon: The 10 essential skills to transform the way you lead The Leadership Habit provides the framework for patterns of behavior that will transform the way you lead. By articulating a clear, well-defined standard of what it means to be a leader, this book condenses volumes of advice and opinion into 10 key… read more
Many companies and leaders think the most important part of the hiring process is getting a candidate to sign a job offer. They assume that once the candidate signs, you no longer have to work to make your organization attractive because they have accepted an offer. However, this is actually where much of the selling… read more
Your life and career are as good as your mindset. If you believe the world is against you and nothing can go your way, that mindset will bleed into everything that you do. Similarly, if you believe that you are a great leader that makes things happen, that will also be seen in everything that… read more
Taken from Amazon.com: In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result… read more
Leadership Qualities – Fundamental steps to improve anyone’s listening skills: Hearing someone talk does not mean you are listening. Like many other leadership qualities, effective listening is a learned skill. Listening requires patience and understanding. On some occasions, listening may also entail empathy. You should always have the intention to have a better… read more
Storytelling has been a business buzzword for the past few years for good reason. First, stories are a great way to connect employees to the organizational mission and to each other. Second, stories are a great way for customers to connect with your brand and want to do business with you. Let’s consider two approaches.… read more
No matter your role in the organization you are responsible for Customer Service. Why? Because customer service is not only about serving external customers, it is about serving internal customers, employees. What is felt by an external customer is a reflection of what is happening inside of the organization with internal customers. If your employees… read more
“For good ideas and true innovation, you need human interaction, conflict, argument, and debate.” Margaret Heffernan Conflict is an inevitable part of growth. To manage conflict appropriately, you need to adopt a mindset that conflict is natural and productive. If you don’t adjust your mindset and view conflict as healthy and necessary, you can stifle… read more
Taken from Amazon.com: Are you struggling to manage your time efficiently? Do you have the feeling you could be much more productive if only you used the right workflow strategy during your day? Enter the Time Chunking Method. It’s one of the most popular time management strategies used today. Students, corporate managers, small business owners… read more
