Taken from Amazon.com: In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result… read more
Leadership Qualities – Fundamental steps to improve anyone’s listening skills: Hearing someone talk does not mean you are listening. Like many other leadership qualities, effective listening is a learned skill. Listening requires patience and understanding. On some occasions, listening may also entail empathy. You should always have the intention to have a better… read more
Storytelling has been a business buzzword for the past few years for good reason. First, stories are a great way to connect employees to the organizational mission and to each other. Second, stories are a great way for customers to connect with your brand and want to do business with you. Let’s consider two approaches.… read more
No matter your role in the organization you are responsible for Customer Service. Why? Because customer service is not only about serving external customers, it is about serving internal customers, employees. What is felt by an external customer is a reflection of what is happening inside of the organization with internal customers. If your employees… read more
“For good ideas and true innovation, you need human interaction, conflict, argument, and debate.” Margaret Heffernan Conflict is an inevitable part of growth. To manage conflict appropriately, you need to adopt a mindset that conflict is natural and productive. If you don’t adjust your mindset and view conflict as healthy and necessary, you can stifle… read more
Taken from Amazon.com: Are you struggling to manage your time efficiently? Do you have the feeling you could be much more productive if only you used the right workflow strategy during your day? Enter the Time Chunking Method. It’s one of the most popular time management strategies used today. Students, corporate managers, small business owners… read more
Have you ever started a Monday dreading the coming week because of all of the things you need to accomplish? You start the week feeling overwhelmed and stressed when you haven’t even begun to actually work and by the time you get into the office you’re drained. Does this sound familiar? It does not need… read more
Why Focusing on Strengths is Crucial in the Workplace At some point in your career, you have discovered your strengths and weaknesses — or have you? Reflect on a moment when you were faced with a task, but you were not 100% confident about it. Did you focus more on what you can… read more
Taken from Amazon.com: Master the art of communication to improve outcomes in any scenario. Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn’t gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? Do people buy into your ideas? It all… read more
If you were given two minutes to describe your business vision, obstacles, strategy, and financial position, could you do it? Many people can but how well they do it likely depends on how developed their business acumen is. Business acumen is your ability to understand how your business operates, generates revenue, and creates current and… read more
