Encourage Excellence

The Leadership Habit Podcast Ep. 6: Customer Service and The Convenience Revolution with Shep Hyken

  In this episode, Jenn DeWall talks to Customer Service expert and Chief Amazement Officer, Shep Hyken. Shep is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep is also a Crestcom Faculty Member… read more

How to Reduce Burnout in the Workplace

Are you exhausted at work? Do you experience chronic stress and fatigue that impairs your ability to be as great as you can be? These are all symptoms of burnout, and you are not alone. The World Health Organization (WHO) recently identified burnout as a recognized medical diagnosis. According to WHO, burnout is defined as… read more

Develop Effective and Devoted Employees

Many companies and leaders think the most important part of the hiring process is getting a candidate to sign a job offer. They assume that once the candidate signs, you no longer have to work to make your organization attractive because they have accepted an offer. However, this is actually where much of the selling… read more

Crestcom’s New Leadership Development Training Modules In 2019

Crestcom announces four new leadership development modules in 2019 bridging the current skills gap between what companies need and what employees can offer. As 2018 ends, a recent Bloomberg Next study was found showing what skills are lacking from their employees and new hires. Unsurprisingly, many of these skills are “soft skills” that prove to… read more

Improving Team Performance through Diversity and Inclusion

Think about the current challenges you are experiencing as a manager. Maybe you are trying to identify ways to innovate to gain a competitive advantage. Or maybe your team is experiencing high turnover and you are tasked with revamping your recruitment strategy. As managers, you are responsible for identifying solutions that will positively impact organizational… read more

5 Reasons You Need To Improve Employee Engagement Now

You may have heard that there is an employee engagement crisis in the workforce—only 13% of employees are engaged worldwide. But what makes a lack of employee engagement a crisis? Why should you invest your limited resources to improve employee engagement? Here are five compelling reasons you need to improve employee engagement for the long-term… read more

3 Leadership Skills That Encourage A Culture Of Excellence

Encourage a culture of excellence in your organization through empowered delegation, coaching, and rewarding. Leonardo da Vinci began his journey to becoming a master painter as an apprentice. In the workshop of the Italian master artist, Andrea del Verrocchio, Da Vinci learned a range of technical skills that many today would not consider part of… read more