Customer Service

How Much of an Impact Do Unhappy Customers Have On Your Business?

  How much does customer dissatisfaction impact your organization? Hint: it is much more than companies tend to realize. Read the information below to understand the impact and resolution that customer dissatisfaction has on your business. How many dissatisfied customers does your organization have? Harvard researchers found that an alarming 96% of unhappy customers do… read more

Book Review – The Thank You Economy

Taken from Amazon.com The Thank You Economy is about something big, something greater than any single revolutionary platform. It isn’t some abstract concept or wacky business strategy—it’s real, and every one of us is doing business in it every day, whether we choose to recognize it or not. It’s the way we communicate, the way… read more

Do These 3 Things BEFORE You Solve Your Dissatisfied Customer’s Problem

Do These 3 Things BEFORE You Solve Your Dissatisfied Customer’s Problem Happy customers tend to share their positive experience with five people. Unhappy customers? Nearly double. On top of that, it’s well documented that humans’ need for security often trumps their need to try new things. So in other words, when Negative Nancy complains to… read more

How to Develop a Customer Focused Business Strategy

When implemented correctly, customer focused business strategy has great potential to dramatically improve your bottom-line. Your team must do more than simply meet expectations in a competitive marketplace. You must create a customer experience that propels your business forward. There are three essential values in a customer focused business strategy that excellent leaders consistently manage… read more

5 Customer Service Skills That Make A Real Difference To Customers

Focus on these customer service skills if you want to improve customer experience. Great customer experience is key to improving retention, and great customer retention directly impacts your bottom line. Whether you are a customer service agent yourself or the leader of a company, these five customer service skills will help you improve professionally while… read more

6 Tips for Improving CX from Top Customer Service Experts

Top Customer Service Experts Provide Advice For Improving Customer Service in 2017 I have been reading about customer service a lot lately because I know that great customer experience and retention is a key element to growing the business in 2017 (and beyond). As I am focused on how to improve customer service, I wanted… read more

Why Your Customer Retention Plan Must Include Employee Satisfaction

A customer retention plan that ignores your employee satisfaction rating is doomed to fail. Your business relies on great customer satisfaction to grow. Highly satisfied customers stay longer, buy more, and refer you to their networks. This improves your customer lifetime value and reduces your cost of acquisition, which increases your customer ROI by lower… read more

How to Improve Customer Service in 2017 (and Beyond)

Grow Your Business in 2017 by Improving Customer Satisfaction with Great Customer Service. Great customer service is the key to ongoing business success. Though you have created a great product or service that your target market needs and/or loves, if you cannot provide the customer service they expect, they will defect to a competitor or… read more

Customer Service Solutions for Unpredictable Problems

Solutions for fixing unpredictable customer service problems are not complex! As we began to discuss last week, there are a variety of reasons why customer service issues spring up. Some of these issues are predictable, while others are not. Last week we talked about getting proactive in dealing with your predictable customer service problems. This… read more

Get Proactive With Predictable Problems to Improve Customer Service

Create a Plan for Your Predictable Customer Service Issues. There are a variety of reasons why customer service issues spring up. Some of these issues are predictable, while others are not. By focusing on creating a plan for the predictable problems, your staff can become better equipped to improve customer satisfaction issues when they arise. One… read more