Customer Service

The Leadership Habit Podcast Ep. 6: Customer Service and The Convenience Revolution with Shep Hyken

  In this episode, Jenn DeWall talks to Customer Service expert and Chief Amazement Officer, Shep Hyken. Shep is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep is also a Crestcom Faculty Member… read more

Book Review – The Customer Service Revolution

Taken from Amazon.com: In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result… read more

Building Better Customer Service

No matter your role in the organization you are responsible for Customer Service. Why? Because customer service is not only about serving external customers, it is about serving internal customers, employees. What is felt by an external customer is a reflection of what is happening inside of the organization with internal customers. If your employees… read more

Book Review – Raving Fans: A Revolutionary Approach To Customer Service

Taken from Amazon.com: “Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create Raving Fans.” This, in a nutshell, is the advice given to a new Area… read more

How Much of an Impact Do Unhappy Customers Have On Your Business?

  How much does customer dissatisfaction impact your organization? Hint: it is much more than companies tend to realize. Read the information below to understand the impact and resolution that customer dissatisfaction has on your business. How many dissatisfied customers does your organization have? Harvard researchers found that an alarming 96% of unhappy customers do… read more

Book Review – The Thank You Economy

Taken from Amazon.com The Thank You Economy is about something big, something greater than any single revolutionary platform. It isn’t some abstract concept or wacky business strategy—it’s real, and every one of us is doing business in it every day, whether we choose to recognize it or not. It’s the way we communicate, the way… read more

Do These 3 Things BEFORE You Solve Your Dissatisfied Customer’s Problem

Happy customers tend to share their positive experience with five people. Unhappy customers? Nearly double. On top of that, it’s well documented that humans’ need for security often trumps their need to try new things. So in other words, when Negative Nancy complains to her friends about your business, her friends will pay closer attention… read more

How to Develop a Customer Focused Business Strategy

When implemented correctly, customer focused business strategy has great potential to dramatically improve your bottom-line. Your team must do more than simply meet expectations in a competitive marketplace. You must create a customer experience that propels your business forward. There are three essential values in a customer focused business strategy that excellent leaders consistently manage… read more

5 Customer Service Skills That Make A Real Difference To Customers

Focus on these customer service skills if you want to improve customer experience. Great customer experience is key to improving retention, and great customer retention directly impacts your bottom line. Whether you are a customer service agent yourself or the leader of a company, these five customer service skills will help you improve professionally while… read more