Communication

How to Develop an Effective Mentoring Relationship

Not everyone is born a leader, but anyone is capable of becoming one. Leadership focuses on building others and transforming potential. Dwight D. Eisenhower once said, “leadership is the art of getting someone else to do something you want done because he [or she] wants to do it.” What expectations do you have for your… read more

How to be an Effective Story Teller

Storytelling has been a business buzzword for the past few years for good reason. First, stories are a great way to connect employees to the organizational mission and to each other. Second, stories are a great way for customers to connect with your brand and want to do business with you. Let’s consider two approaches.… read more

Article Review – Simply Said: Communicating Better at Work and Beyond

Taken from Amazon.com: Master the art of communication to improve outcomes in any scenario. Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn’t gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? Do people buy into your ideas? It all… read more

Book Review – Emotional Intelligence: Why It Can Matter More Than IQ

Taken from Amazon.com: Everyone knows that high IQ is no guarantee of success, happiness, or virtue, but until Emotional Intelligence, we could only guess why. Daniel Goleman’s brilliant report from the frontiers of psychology and neuroscience offers startling new insight into our “two minds”—the rational and the emotional—and how they together shape our destiny. Through… read more

How Emotional Intelligence Impacts Success

Did you know one of the main reasons top executives fail is a result of low emotional intelligence (EQ)? That’s right, they might have the hard skills needed to drive the business, but when it comes to managing their soft skills, they come up short. Simply put, EQ is defined as the ability to understand… read more

Book Review – Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior

Taken from Amazon.com:   Behind the problems that routinely plague our organizations and families, you’ll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds… read more