Communication

Five Ways to Be a Rock-Star Listener

As a leader, conversations tend to take place at proportionally higher frequencies than staff in other roles. Whether in the form of a meeting or an impromptu dialogue, it’s essential to really “hear” the speaker to (a) deepen your pulse on the organization, and (b) to reiterate the value you believe the speaker brings. Follow… read more

Improve Communication with These 5 Simple Tips

Improve Communication with These 5 Simple Tips Leaders spend the majority of their time communicating with others, yet people tend only to remember half of the information1. It seems to make sense, then, that we work to improve message retention. Follow these five tips to take your communication skills to the next level. Determine what… read more

Book Review: Crucial Conversations – Tools for Talk When Stakes are High

Book Review: Crucial Conversations – Tools for Talk When Stakes are High Taken from GoodReads.com: When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best… read more