Book Review

Book Review – Raving Fans: A Revolutionary Approach To Customer Service

Taken from Amazon.com: “Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn’t good enough anymore. If you really want a booming business, you have to create Raving Fans.” This, in a nutshell, is the advice given to a new Area… read more

Book Review – Emotional Intelligence: Why It Can Matter More Than IQ

Taken from Amazon.com: Everyone knows that high IQ is no guarantee of success, happiness, or virtue, but until Emotional Intelligence, we could only guess why. Daniel Goleman’s brilliant report from the frontiers of psychology and neuroscience offers startling new insight into our “two minds”—the rational and the emotional—and how they together shape our destiny. Through… read more

Book Review – Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior

Taken from Amazon.com:   Behind the problems that routinely plague our organizations and families, you’ll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds… read more

Book Review – Never Split the Difference: Negotiating As If Your Life Depended On It

  Taken from Amazon.com: A former international hostage negotiator for the FBI offers a new field-tested approach to high-stakes negotiations – whether in the boardroom or at home. After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with… read more

Book Review – Work With Me: A New Lens on Leading the Multigenerational Workforce

  Taken from Amazon.com: A generational shift is changing the dynamics of the workplace. Traditionalists, Baby Boomers, Gen X, and Gen Y are bringing their expectations, communication styles, and ideals to work and tensions are rising. Business leaders realize that they need to figure out how to get the generations to work together. In Work… read more

Book Review – The Thank You Economy

Taken from Amazon.com The Thank You Economy is about something big, something greater than any single revolutionary platform. It isn’t some abstract concept or wacky business strategy—it’s real, and every one of us is doing business in it every day, whether we choose to recognize it or not. It’s the way we communicate, the way… read more

Book Review – The Art of Strategic Leadership: How Leaders at All Levels Prepare Themselves, Their Teams, and Organizations for the Future

Taken from Amazon.com: The Art of Strategic Leadership provides the content that will help you informally assess and reflect on your own strategic leadership qualities—those that are strengths and those that indicate areas you need to develop. It will guide you as you incorporate these values and qualities into your own leadership style and become… read more

Book Review: Crucial Conversations – Tools for Talk When Stakes are High

Book Review: Crucial Conversations – Tools for Talk When Stakes are High Taken from GoodReads.com: When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best… read more

Book Review: People Styles at Work…And Beyond: Making Bad Relationships Good and Good Relationships Better

People Styles at Work…And Beyond: Making Bad Relationships Good and Good Relationships Better Taken from Amazon.com: Why is it so hard to work well with some people? People Styles at Work…and Beyond presents a comprehensive, practical, and proven method readers can use to: – recognize how they come across to other coworkers – read others’… read more