Schedule

10 ways to increase morale and motivation

Featuring Mark Sanborn
  • Diagnostic tool for performance failure
  • The motivation challenge of leadership
  • Help people choose to be motivated

Strategies for dealing with dissatisfied customers

Featuring Jack Mackey
  • Diffuse customer anger
  • Deal with predictable problems
  • Impossible complaints

10 Core Competencies


Communication
Developing people
Managing change
Problem solving
Strategic thinking

Customer Service
Leadership
Negotiation
Raising productivity
Team building

Bullet Proof® Manager