Schedule

Change How You Manage Change

Featuring L. Bonita Patterson
  • Take a self-assessment to identify your strengths and weaknesses. Explain foundational aspects of change management and the critical role managers play in the change process.
  • Apply a practical framework for processing the many changes that impact you and your team.
  • Recognize resistance to change and the tools available to help address that resistance.

Mastering Negotiation

Learning method: Role Play Simulation
  • Take a self-assessment to identify your strengths and weaknesses.
  • Define negotiation and know when you are in a negotiation situation.
  • Practice using the Five Disciplines of The Crestcom Negotiation Model.

Create a blueprint for team success

Featuring Mark Sanborn
  • Align expectations
  • Five components of holographic teams
  • Set team benchmarks

The road to negotiating success

Featuring Roger Dawson
  • The most profitable management skill
  • Strategic negotiation tactics
  • The art of measured concessions

10 Core Competencies


Communication
Developing people
Managing change
Problem solving
Strategic thinking

Customer Service
Leadership
Negotiation
Raising productivity
Team building

Bullet Proof® Manager