Schedule

Deliver results the first time

Featuring Andy Bounds
  • Break information bottlenecks
  • Ask future-based questions
  • Follow the gold to better results

Raise the customer service crossbar

Featuring Jack Mackey
  • Build consistent customer loyalty
  • What customers aren't telling you
  • The origins of customer expectations

10 Core Competencies


Communication
Developing people
Managing change
Problem solving
Strategic thinking

Customer Service
Leadership
Negotiation
Raising productivity
Team building

Bullet Proof® Manager