Practical Leadership Advice for Managers and Leaders

How to Improve Customer Service in 2017 (and Beyond)

Grow Your Business in 2017 by Improving Customer Satisfaction with Great Customer Service. Great customer service is the key to ongoing business success. Though you have created a great product or service that your target market needs and/or loves, if you cannot provide the customer service they expect, they will defect to a competitor or… read more

How Change Management Training Helped This Skeptic

Skeptical that she needed more management training, Kyria discovered the value of change management training to improve relationships and communication with her team and colleagues. Shortly after Kyria Ali started working for Nagico Insurances as the Chief Risk Officer, she realized that she was going to have to use her change management skills as a… read more

The Complete Leadership Skills List to Become a Better Manager

A comprehensive leadership skills list that will help you understand key leadership skills needed to drive value and assess areas for improvement. 1. Accountability Leaders establish clear responsibilities and processes for monitoring, communicating progress, and measuring results for tasks, projects, and initiatives. Without accountability for one’s own responsibilities, as well as the ability to hold… read more

5 Leadership Strategies Proven To Improve Performance on Your Team

Leadership strategies that influence, engage and encourage excellent performance. Talking about leadership strategies can quickly become a bit ambiguous. It is difficult to say exactly how each strategy will have a direct effect on your bottom line. The important thing to keep in mind is that the role of the leader is to influence, engage,… read more

Three Multicultural Leadership Competencies That Are Most Important

Leadership development experts from around the world weigh in on which multicultural leadership competencies are most important for leaders and managers to develop. Great leadership is a fundamental need for organizations around the globe. As technology shrinks our world and allows us to communicate and work across political borders, the need to develop multicultural leadership… read more

The Number 1 Killer of Focus in the Workplace

We all know that focus in the workplace is key to high performance. So why do we have such a hard time doing it? Focus in the workplace is more powerful than brains or brawn or technology for achieving greater productivity and results. So, what keeps us from being able to focus? The number one… read more

6 Fundamentals of Focus

Multitasking is out. Focus is in. Do you understand what focus in your organization and on your team means? Make sure you are able to continue to engage a highly productive team by applying these six fundamentals of focus. 1. Everyone is focused Everyone is focused on something. The problem is: are they focused on… read more

Why Is Multicultural Leadership Important?

Is multicultural leadership important to your management team? As the world becomes smaller with advances in technology and the global population becomes more diverse, leaders need to understand that multicultural leadership is important to the growth and success of their organizations. We surveyed leadership development experts from around the world to gain their Tweet: insights… read more