Practical Leadership Advice for Managers and Leaders

Emotional Intelligence In The Workplace

Although emotions can be hard to control in our day-to-day lives, it is not impossible. In fact, it is critical to understand and practice emotional intelligence for various reasons – especially in the workplace. What exactly is emotional intelligence, why is it important to practice, why is it becoming a fast-growing topic of discussion? Emotional… read more

Book Review – Never Split the Difference: Negotiating As If Your Life Depended On It

  Taken from Amazon.com: A former international hostage negotiator for the FBI offers a new field-tested approach to high-stakes negotiations – whether in the boardroom or at home. After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with… read more

The Challenge of Multi-Generational Leadership—How You Can Lead a Diverse Workforce

  Today’s workforce consists of multiple generations each with their own skills, communication style, and working preferences. As a manager or supervisor, those differences can seem rather daunting to manage. However, it can be done. In most offices, you’ll find Baby Boomers, Generation X employees, Millennials and perhaps a few Generation Zers. While Baby Boomers… read more

The Secret to Creating Team Buy-In

As leaders, you no doubt have plenty of initiatives on your plate. Simply off-loading the initiatives onto your team is not ideal. Instead, create buy-in for them which will in turn provide an instant boost to productivity, morale, employee turnover, and job satisfaction. Be firm with goals and flexible with initiatives: Goals indicate where you… read more

Master These 4 Steps For a Great Negotiation

“He who has learned to disagree without being disagreeable has discovered the most valuable secret of a diplomat.” – Robert Estabrook” Businesses enter into contracts, relationships, and agreements all the time. The ability to negotiate a favorable outcome for your organization can pay dividends for years to come. At Crestcom, we believe there exists five… read more

5 Dimensions of Employee Engagement

  According to a recent Harvard Business Review Article, “Where Employee Surveys on Burnout and Engagement Go Wrong,” engagement surveys often don’t tell the full story. Indeed, asking employees how well they like their job typically results in an exaggerated response as employees seek to maintain harmony between themselves and their employer. Rather than outright… read more

3 Must-Haves for a Mentoring Program

  It’s true: some leaders are born, and some are developed. Regardless of which end of the spectrum your managers fall, mentoring programs always offers growth opportunities. Follow these three cardinal rules to ensure your program is a success: Honor the appointment: Schedule a bi-weekly meeting with your mentee for about 30 minutes. Adhere to… read more

Predictably Different: A Look At The Differing Worldviews Among Generations

From a bird’s-eye view, it’s clear that the heterogeneous generational stack found in many organizations can offer a much-needed injection of creativity. Yet, up close, generational differences can sometimes cause friction among two or more team members. Read the descriptions below to familiarize yourself with these differences. Baby Boomers: As Baby Boomers were growing up,… read more

Book Review – Work With Me: A New Lens on Leading the Multigenerational Workforce

  Taken from Amazon.com: A generational shift is changing the dynamics of the workplace. Traditionalists, Baby Boomers, Gen X, and Gen Y are bringing their expectations, communication styles, and ideals to work and tensions are rising. Business leaders realize that they need to figure out how to get the generations to work together. In Work… read more