Practical Leadership Advice for Managers and Leaders

Business Acumen: 3 Steps to Creating Value and Business Profitability

Business acumen is a critical leadership skills gap that many leaders are finding difficult to develop. We’re seeing businesses scale up faster than ever before in history. It took a little over 200 years for the first billion bicycles to be sold in the world. It took about 120 years for the first billion cars… read more

How Strong Is Your Leadership Pipeline?

Your leadership pipeline defines your ability to remain competitive in the marketplace into the future. Do you have a plan for how you will fill key management and leadership positions in your organization? This is a critical area of concern for many companies worldwide as engagement and retention becomes an ever more difficult challenge. Company… read more

Problem Solving for Good

Why do so many leaders miss the first step in problem solving? I have read (and written) so many articles on effective problem solving. Each one provides it’s own variation of an “X Step” process to effectively solving problems. Everyone, at this point, knows that we need to first take the time to collect and… read more

What The Leadership Skills Gap Means For Your Company

Senior executives recognize that there is a leadership skills gap in their organization, but what does that really mean for your bottom line? A recent report published by the Deloitte University Press found that 80% of company leaders recognize that there is a leadership skills gap in their organization, but half either do not have a… read more

7 Steps to Effective Problem Solving

Effective problem solving is one of the key attributes that separate great leaders from average ones. Being a successful leader doesn’t mean that you don’t have any problems. Rather, it means that you know how to solve problems effectively as they arise. If you never had to deal with any problems, chances are pretty high… read more

Customer Service Solutions for Unpredictable Problems

Solutions for fixing unpredictable customer service problems are not complex! As we began to discuss last week, there are a variety of reasons why customer service issues spring up. Some of these issues are predictable, while others are not. Last week we talked about getting proactive in dealing with your predictable customer service problems. This… read more

Get Proactive With Predictable Problems to Improve Customer Service

Create a Plan for Your Predictable Customer Service Issues. There are a variety of reasons why customer service issues spring up. Some of these issues are predictable, while others are not. By focusing on creating a plan for the predictable problems, your staff can become better equipped to improve customer satisfaction issues when they arise. One… read more

Diffusing Dissatisfied Customers

Your business can rise or fall on your ability to manage dissatisfied customers. News of bad customer service reaches more than twice as many ears as praise for a good customer service experience. When working with dissatisfied customer situations, a great place to start is by being honest with ourselves. As much as we may… read more

Don’t Let Negative Triggers Derail Your EQ Development

Learn how to manage your triggers to effectively respond to emotional situations. Leaders who understand how to manage their emotions in the workplace have greater influence and create higher performing teams. Your level of EQ is not an intrinsic characteristic, rather it can be developed over time with understanding, practice and reflection. Negative triggers can… read more

4 Key Branches of Emotional Intelligence

Developing emotional intelligence is learning how to respond rather than react and then helping others on your team to do the same. Learning how to respond effectively starts with understanding what we call the Emotional Intelligence Management Tree. The Emotional Intelligence tree is made up of four key branches, each branch growing together to develop strong… read more