Practical Leadership Advice for Managers and Leaders

Do You Need Multigenerational Leadership Training?

Multigenerational leadership training helps leaders and managers overcome common conflicts and issues in the workplace. We are currently experiencing one of the biggest generational shifts the workplace has ever seen. Baby Boomers are staying in the labor force longer, while Generation Z (people born between 1996 and 2015) are beginning to graduate and enter the… read more

5 Customer Service Skills That Make A Real Difference To Customers

Focus on these customer service skills if you want to improve customer experience. Great customer experience is key to improving retention, and great customer retention directly impacts your bottom line. Whether you are a customer service agent yourself or the leader of a company, these five customer service skills will help you improve professionally while… read more

6 Tips for Improving CX from Top Customer Service Experts

Top Customer Service Experts Provide Advice For Improving Customer Service in 2017 I have been reading about customer service a lot lately because I know that great customer experience and retention is a key element to growing the business in 2017 (and beyond). As I am focused on how to improve customer service, I wanted… read more

Why Your Customer Retention Plan Must Include Employee Satisfaction

A customer retention plan that ignores your employee satisfaction rating is doomed to fail. Your business relies on great customer satisfaction to grow. Highly satisfied customers stay longer, buy more, and refer you to their networks. This improves your customer lifetime value and reduces your cost of acquisition, which increases your customer ROI by lower… read more

How to Improve Customer Service in 2017 (and Beyond)

Grow Your Business in 2017 by Improving Customer Satisfaction with Great Customer Service. Great customer service is the key to ongoing business success. Though you have created a great product or service that your target market needs and/or loves, if you cannot provide the customer service they expect, they will defect to a competitor or… read more

How Change Management Training Helped This Skeptic

Skeptical that she needed more management training, Kyria discovered the value of change management training to improve relationships and communication with her team and colleagues. Shortly after Kyria Ali started working for Nagico Insurances as the Chief Risk Officer, she realized that she was going to have to use her change management skills as a… read more

The Complete Leadership Skills List to Become a Better Manager

A comprehensive leadership skills list that will help you understand key leadership skills needed to drive value and assess areas for improvement. 1. Accountability Leaders establish clear responsibilities and processes for monitoring, communicating progress, and measuring results for tasks, projects, and initiatives. Without accountability for one’s own responsibilities, as well as the ability to hold… read more

5 Leadership Strategies Proven To Improve Performance on Your Team

Leadership strategies that influence, engage and encourage excellent performance. Talking about leadership strategies can quickly become a bit ambiguous. It is difficult to say exactly how each strategy will have a direct effect on your bottom line. The important thing to keep in mind is that the role of the leader is to influence, engage,… read more

Three Multicultural Leadership Competencies That Are Most Important

Leadership development experts from around the world weigh in on which multicultural leadership competencies are most important for leaders and managers to develop. Great leadership is a fundamental need for organizations around the globe. As technology shrinks our world and allows us to communicate and work across political borders, the need to develop multicultural leadership… read more