Practical Leadership Advice for Managers and Leaders

How to build a flexible work culture even when you feel you can’t.

Offering employee’s flexibility is no longer a choice, it is an expectation. Flexible work environments are growing in popularity and are a competitive advantage to attain top talent. But what if the nature of your work doesn’t allow you to create a flexible work environment? How do you create flexibility when you can’t offer work… read more

Emotional Intelligence 2.0

Taken From Amazon: In today’s fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack. By now, emotional intelligence (EQ) needs little introduction—it’s no secret that EQ is critical to your success. But knowing… read more

The Leadership Habit Podcast Ep. 6: Customer Service and The Convenience Revolution with Shep Hyken

  In this episode, Jenn DeWall talks to Customer Service expert and Chief Amazement Officer, Shep Hyken. Shep is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep is also a Crestcom Faculty Member… read more

How to Reduce Burnout in the Workplace

Are you exhausted at work? Do you experience chronic stress and fatigue that impairs your ability to be as great as you can be? These are all symptoms of burnout, and you are not alone. The World Health Organization (WHO) recently identified burnout as a recognized medical diagnosis. According to WHO, burnout is defined as… read more

The Leadership Habit Podcast Ep. 5: Innovative Thinking in Leadership with Ron Crossland

  In this Episode, Jenn DeWall talks to leadership expert Ron Crossland about the role of Innovative Thinking in Leadership. Ron has over 30 years of experience in the field doing both original and secondary research and has helped develop better leaders, create more innovation, forge better internal and external relationships and inspire greater performance… read more

6 Benefits on Live Instructor Led Training

E-learning is the rage. It’s convenient, can be done mostly anywhere, and extremely cost-effective. It is a great offering for both small and large organizations alike and can bridge the learning gap for remote employees that may not have access to in-person trainings. You can’t deny the positive consequences generated by exclusive e-learning opportunities. However,… read more

Book Review: The Leadership Habit

  Taken from Amazon: The 10 essential skills to transform the way you lead The Leadership Habit provides the framework for patterns of behavior that will transform the way you lead. By articulating a clear, well-defined standard of what it means to be a leader, this book condenses volumes of advice and opinion into 10 key… read more

The Leadership Habit Podcast Ep. 4: Shift Your Brilliance with Simon T. Bailey

In this episode, Jenn DeWall talks to Simon T. Bailey, Crestcom faculty member, author and Breakthrough Strategist.  Simon is one of America’s top 10 most-booked speakers on change, leadership, and customer experience. He’s shared his wisdom on cultural transformation, personal and professional leadership development, relationship building, and creating platinum service opportunities across six continents. Join us… read more