Practical Leadership Advice for Managers and Leaders

Book Review – Work With Me: A New Lens on Leading the Multigenerational Workforce

  Taken from Amazon.com: A generational shift is changing the dynamics of the workplace. Traditionalists, Baby Boomers, Gen X, and Gen Y are bringing their expectations, communication styles, and ideals to work and tensions are rising. Business leaders realize that they need to figure out how to get the generations to work together. In Work… read more

But That’s The Way We’ve Always Done It: Achieving Buy-In for Organizational Change

  The concept of “organizational change” continues to pick up the pace at the same time that organizational hierarchy is flattening. It’s imperative, then, that employees buy into the changes being requested of them. Follow these steps to ensure that you get buy-in from your team: Ensure your team trusts you: The number one reason… read more

How Much of an Impact Do Unhappy Customers Have On Your Business?

  How much does customer dissatisfaction impact your organization? Hint: it is much more than companies tend to realize. Read the information below to understand the impact and resolution that customer dissatisfaction has on your business. How many dissatisfied customers does your organization have? Harvard researchers found that an alarming 96% of unhappy customers do… read more

Book Review – The Thank You Economy

Taken from Amazon.com The Thank You Economy is about something big, something greater than any single revolutionary platform. It isn’t some abstract concept or wacky business strategy—it’s real, and every one of us is doing business in it every day, whether we choose to recognize it or not. It’s the way we communicate, the way… read more

Mind-Body Performance for Peak Performing Leaders

When considering how to improve our leadership skills, we tend to lean on straightforward tactics, such as seeking advice from other leaders, reading books, and of course, enrolling in the Crestcom Bullet Proof® Manager program! In addition to these useful methods, there is a hidden tactic; a tactic entirely within all of our control; a… read more

Book Review – The Art of Strategic Leadership: How Leaders at All Levels Prepare Themselves, Their Teams, and Organizations for the Future

Taken from Amazon.com: The Art of Strategic Leadership provides the content that will help you informally assess and reflect on your own strategic leadership qualities—those that are strengths and those that indicate areas you need to develop. It will guide you as you incorporate these values and qualities into your own leadership style and become… read more

3 Leadership Strategies that Have Endured for over 100 Years

Over time, leadership strategies have changed to reflect the corporate requirements of their eras. For instance, during the transactional period of the 1930s, leadership strategy focused around motivating employees to be as efficient as possible so that companies could outproduce their competition. During the quality revolution of the 1970s, leadership strategy centered around empowering employees… read more

Five Ways to Be a Rock-Star Listener

As a leader, conversations tend to take place at proportionally higher frequencies than staff in other roles. Whether in the form of a meeting or an impromptu dialogue, it’s essential to really “hear” the speaker to (a) deepen your pulse on the organization, and (b) to reiterate the value you believe the speaker brings. Follow… read more