Practical Leadership Advice for Managers and Leaders

5 Common Negotiation Mistakes

What comes to mind when you hear the word negotiation? For many, it is salary or business deals. But negotiation is much broader than that. You can negotiate the cost of a car or home, insurance rates, goods and services, and the list goes on. To recognize that everything is negotiable is the foundation of… read more

The Leadership Habit Podcast – Episode 1: Introduction to Tammy Berberick, CEO of Crestcom International

On our premiere episode of The Leadership Habit, Leadership Development Strategist, Jenn DeWall, talks to the CEO who authored the book The Leadership Habit, Tammy Berberick. Tammy tells us about the exciting mission of Crestcom International to develop stronger, more ethical leaders all around the world. She talks about common challenges facing CEOs today, and how they… read more

The Remix: How to Lead and Succeed in the Multigenerational Workplace

Taken from Amazon: The essential guide for business leaders, entrepreneurs, and employees looking to navigate today’s multigenerational workplace, which spans more generations than ever before. Millennials have only just begun their reign as the largest generation in the workplace. But they are not alone. For the next decade at least, these young professionals will be… read more

The Benefits of a Generationally Diverse Workplace

The workplace today is more generationally diverse than what it has been in the past. People are living longer and retiring later, while new generations are joining the workforce. Currently, there are 5 generations in the workforce, the Traditionalists born before 1946, Baby Boomers born between 1946-1964, Generation X born between 1965-1980, Millennials born between… read more

Creating a Succession Plan

  Creating a Succession Plan   Every organization, no matter the size, needs a succession plan. What is succession planning? Succession planning is a process to ensure business continuity in key roles in the case an employee quits, is fired, retires, or suffers any unfortunate circumstance. It is a talent pipeline strategy that is focused… read more

Book Review – The Customer Service Revolution

Taken from Amazon.com: In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result… read more

Better Leadership Qualities – Understand the Power of Listening

  Leadership Qualities – Fundamental steps to improve anyone’s listening skills:   Hearing someone talk does not mean you are listening. Like many other leadership qualities, effective listening is a learned skill. Listening requires patience and understanding. On some occasions, listening may also entail empathy.  You should always have the intention to have a better… read more

How to be an Effective Story Teller

Storytelling has been a business buzzword for the past few years for good reason. First, stories are a great way to connect employees to the organizational mission and to each other. Second, stories are a great way for customers to connect with your brand and want to do business with you. Let’s consider two approaches.… read more

Building Better Customer Service

No matter your role in the organization you are responsible for Customer Service. Why? Because customer service is not only about serving external customers, it is about serving internal customers, employees. What is felt by an external customer is a reflection of what is happening inside of the organization with internal customers. If your employees… read more

Crestcom’s New Leadership Development Training Modules In 2019

Crestcom announces four new leadership development modules in 2019 bridging the current skills gap between what companies need and what employees can offer. As 2018 ends, a recent Bloomberg Next study was found showing what skills are lacking from their employees and new hires. Unsurprisingly, many of these skills are “soft skills” that prove to… read more