Practical Leadership Advice for Managers and Leaders

Improve Communication with These 5 Simple Tips

Improve Communication with These 5 Simple Tips Leaders spend the majority of their time communicating with others, yet people tend only to remember half of the information1. It seems to make sense, then, that we work to improve message retention. Follow these five tips to take your communication skills to the next level. Determine what… read more

Book Review: Crucial Conversations – Tools for Talk When Stakes are High

Book Review: Crucial Conversations – Tools for Talk When Stakes are High Taken from GoodReads.com: When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best… read more

A Leader’s Seven Step Framework for Problem Solving

A Leader’s Seven Step Framework for Problem Solving “At the end of the day, what makes a leader and a manager successful is the capacity to solve problems. Problem solving is that magical glue that comes into a leadership world and makes us transformational leaders.” – Dr. Nido Qubein As we can see from the… read more

Book Review: People Styles at Work…And Beyond: Making Bad Relationships Good and Good Relationships Better

People Styles at Work…And Beyond: Making Bad Relationships Good and Good Relationships Better Taken from Amazon.com: Why is it so hard to work well with some people? People Styles at Work…and Beyond presents a comprehensive, practical, and proven method readers can use to: – recognize how they come across to other coworkers – read others’… read more

Navigating the Four Basic Personality Types in the Workplace

Navigating the Four Basic Personality Types in the Workplace Do you communicate the way others best will understand? The classic book “Men are From Mars, Women are From Venus” enlightened many of us to the fact that genders often behave predictably different. Beyond these gender differences, the author shares practical tips for coexisting harmoniously rather… read more

Drive: The Surprising Truth About What Motivates Us

Drive: The Surprising Truth About What Motivates Us by: Daniel H. Pink Source: Amazon Most people believe that the best way to motivate is with rewards like money—the carrot-and-stick approach. That’s a mistake, says Daniel H. Pink (author of To Sell Is Human: The Surprising Truth About Motivating Others). In this provocative and persuasive new… read more

Do These 3 Things BEFORE You Solve Your Dissatisfied Customer’s Problem

Do These 3 Things BEFORE You Solve Your Dissatisfied Customer’s Problem Happy customers tend to share their positive experience with five people. Unhappy customers? Nearly double. On top of that, it’s well documented that humans’ need for security often trumps their need to try new things. So in other words, when Negative Nancy complains to… read more

How to Be a Strategic Thinker

How to Be a Strategic Thinker The ability to think strategically is key to moving your organization to the next level. However, in most organizations, everyone is busy multi-tasking, getting things done and so focused on the minutiae, that it is hard to take a step back and see the bigger picture. In his Strategic… read more

A Closer Look at Emotional Intelligence: What it is and Why it Matters

A Closer Look at Emotional Intelligence: What it is and Why it Matters Emotional intelligence includes traits like patience, empathy, stress management, adaptability, and more. As you might expect, emotional intelligence plays an important role in helping you achieve nearly any objective, whether on a team or working independently. But what is emotional intelligence, really,… read more