Practical Leadership Advice for Managers and Leaders

7 Negotiation Tactics To Closing Bigger, Better Deals

Use these negotiation tactics to successfully close deals while creating greater value and building the business relationship. You will find many lists of negotiation tactics, some of which you will recognize in this list. We train leaders and managers to develop those negotiation skills that will not only help them successfully close bigger, better deals… read more

5 Reasons To Start A Multigenerational Mentoring Program

Reduce conflict, engage employees, and improve customer experience with a multigenerational mentoring program. If you are managing a team in today’s workplace, chances are that you are managing multiple generations—often, up to 4! Multigenerational management has become a hot topic in recent months as the workplace undergoes an important demographic shift. More employees are working… read more

Tips for Managing Multiple Generations in the Workplace

Managing multiple generations to encourage collaboration and mentoring produces a competitive advantage for innovative organizations. Leaders and managers in today’s workplace are struggling to manage the largest demographic shift the labor force has ever seen. With four generations now being represented in the workplace in significant numbers, and managers often supervising both younger and older… read more

Why We Need Generational Training Now

Guest Post by Amy Lynch | Generational Edge Generational training gives leaders and managers the tools they need to influence generational collaboration. The generations we work with today are not the ones we knew a few years ago. In fact, we’re going through the most dramatic demographic shift the workplace has ever seen. Generational Shift… read more

Do You Need Multigenerational Leadership Training?

Multigenerational leadership training helps leaders and managers overcome common conflicts and issues in the workplace. We are currently experiencing one of the biggest generational shifts the workplace has ever seen. Baby Boomers are staying in the labor force longer, while Generation Z (people born between 1996 and 2015) are beginning to graduate and enter the… read more

5 Customer Service Skills That Make A Real Difference To Customers

Focus on these customer service skills if you want to improve customer experience. Great customer experience is key to improving retention, and great customer retention directly impacts your bottom line. Whether you are a customer service agent yourself or the leader of a company, these five customer service skills will help you improve professionally while… read more

6 Tips for Improving CX from Top Customer Service Experts

Top Customer Service Experts Provide Advice For Improving Customer Service in 2017 I have been reading about customer service a lot lately because I know that great customer experience and retention is a key element to growing the business in 2017 (and beyond). As I am focused on how to improve customer service, I wanted… read more

Why Your Customer Retention Plan Must Include Employee Satisfaction

A customer retention plan that ignores your employee satisfaction rating is doomed to fail. Your business relies on great customer satisfaction to grow. Highly satisfied customers stay longer, buy more, and refer you to their networks. This improves your customer lifetime value and reduces your cost of acquisition, which increases your customer ROI by lower… read more

How to Improve Customer Service in 2017 (and Beyond)

Grow Your Business in 2017 by Improving Customer Satisfaction with Great Customer Service. Great customer service is the key to ongoing business success. Though you have created a great product or service that your target market needs and/or loves, if you cannot provide the customer service they expect, they will defect to a competitor or… read more

How Change Management Training Helped This Skeptic

Skeptical that she needed more management training, Kyria discovered the value of change management training to improve relationships and communication with her team and colleagues. Shortly after Kyria Ali started working for Nagico Insurances as the Chief Risk Officer, she realized that she was going to have to use her change management skills as a… read more