Author Archives: vivianbrauer

Book Review – The Customer Service Revolution

Taken from Amazon.com: In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result… read more

How to be an Effective Story Teller

Storytelling has been a business buzzword for the past few years for good reason. First, stories are a great way to connect employees to the organizational mission and to each other. Second, stories are a great way for customers to connect with your brand and want to do business with you. Let’s consider two approaches.… read more

Building Better Customer Service

No matter your role in the organization you are responsible for Customer Service. Why? Because customer service is not only about serving external customers, it is about serving internal customers, employees. What is felt by an external customer is a reflection of what is happening inside of the organization with internal customers. If your employees… read more

Book Review – Leaders Eat Last: Why Some Teams Pull Together and Others Don’t

Taken from Amazon.com: Imagine a world where almost everyone wakes up inspired to go to work, feels trusted and valued during the day, then returns home feeling fulfilled. This is not a crazy, idealized notion. Today, in many successful organizations, great leaders create environments in which people naturally work together to do remarkable things. In… read more

How to Manage Conflict

“For good ideas and true innovation, you need human interaction, conflict, argument, and debate.” Margaret Heffernan Conflict is an inevitable part of growth. To manage conflict appropriately, you need to adopt a mindset that conflict is natural and productive. If you don’t adjust your mindset and view conflict as healthy and necessary, you can stifle… read more

Making Strides in Leadership Worldwide

Leadership skills are learned and practiced beyond the classroom. Effective leadership is not only needed in the workplace — it’s also a necessity for the community. Leadership is about creating opportunities all around us. At Crestcom, we know leadership goes beyond the classroom. Crestcom and its partners choose to make a difference around the world,… read more

Article Review – The Time Chunking Method: A 10-Step Action Plan For Increasing Your Productivity

Taken from Amazon.com: Are you struggling to manage your time efficiently? Do you have the feeling you could be much more productive if only you used the right workflow strategy during your day? Enter the Time Chunking Method. It’s one of the most popular time management strategies used today. Students, corporate managers, small business owners… read more

Improving Team Performance through Diversity and Inclusion

Think about the current challenges you are experiencing as a manager. Maybe you are trying to identify ways to innovate to gain a competitive advantage. Or maybe your team is experiencing high turnover and you are tasked with revamping your recruitment strategy. As managers, you are responsible for identifying solutions that will positively impact organizational… read more