Author Archives: nicolepinto

Book Review – Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior

Taken from Amazon.com:   Behind the problems that routinely plague our organizations and families, you’ll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds… read more