Author Archives: Laura Singh

Master These 4 Steps For a Great Negotiation

“He who has learned to disagree without being disagreeable has discovered the most valuable secret of a diplomat.” – Robert Estabrook” Businesses enter into contracts, relationships, and agreements all the time. The ability to negotiate a favorable outcome for your organization can pay dividends for years to come. At Crestcom, we believe there exists five… read more

5 Dimensions of Employee Engagement

  According to a recent Harvard Business Review Article, “Where Employee Surveys on Burnout and Engagement Go Wrong,” engagement surveys often don’t tell the full story. Indeed, asking employees how well they like their job typically results in an exaggerated response as employees seek to maintain harmony between themselves and their employer. Rather than outright… read more

3 Must-Haves for a Mentoring Program

  It’s true: some leaders are born, and some are developed. Regardless of which end of the spectrum your managers fall, mentoring programs always offers growth opportunities. Follow these three cardinal rules to ensure your program is a success: Honor the appointment: Schedule a bi-weekly meeting with your mentee for about 30 minutes. Adhere to… read more

Predictably Different: A Look At The Differing Worldviews Among Generations

From a bird’s-eye view, it’s clear that the heterogeneous generational stack found in many organizations can offer a much-needed injection of creativity. Yet, up close, generational differences can sometimes cause friction among two or more team members. Read the descriptions below to familiarize yourself with these differences. Baby Boomers: As Baby Boomers were growing up,… read more

Book Review – Work With Me: A New Lens on Leading the Multigenerational Workforce

  Taken from Amazon.com: A generational shift is changing the dynamics of the workplace. Traditionalists, Baby Boomers, Gen X, and Gen Y are bringing their expectations, communication styles, and ideals to work and tensions are rising. Business leaders realize that they need to figure out how to get the generations to work together. In Work… read more

Communication Is Not Key? Discovering “Afters” for Best Results

How many times in your life have you purchased toothpaste because you want toothpaste? The answer, most likely, is never. The fact is, most of us don’t want toothpaste, per se. We want the “afters” that toothpaste provides us: clean teeth. It turns out that the concept of “afters” applies to a great many situations… read more

How Much of an Impact Do Unhappy Customers Have On Your Business?

  How much does customer dissatisfaction impact your organization? Hint: it is much more than companies tend to realize. Read the information below to understand the impact and resolution that customer dissatisfaction has on your business. How many dissatisfied customers does your organization have? Harvard researchers found that an alarming 96% of unhappy customers do… read more

Book Review – The Thank You Economy

Taken from Amazon.com The Thank You Economy is about something big, something greater than any single revolutionary platform. It isn’t some abstract concept or wacky business strategy—it’s real, and every one of us is doing business in it every day, whether we choose to recognize it or not. It’s the way we communicate, the way… read more